Privacy Policy
Pegotec Pte. Ltd. ("Pegotec", "we", "us", "our") operates the Smart Maintenance Task Manager website at sm-tm.app and the Smart Maintenance Task Manager mobile application (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data.
By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
Smart Maintenance Task Manager is a product operated by Pegotec Pte. Ltd. (UEN: 201716658D), a company incorporated in Singapore.
Data Protection Officer (DPO):
Email: privacy@sm-tm.app
160 Robinson Road, #14-04 SBF Centre, 068914 Singapore
If you have any questions or concerns about how we handle your personal data, contact our DPO at the address above.
2. Personal Data We Collect
2.1 Account and Registration Data
When you book a demo, request a quote, or create an account:
- Full name
- Work email address
- Company name and job title
- Industry and company size
- Country and phone number (optional)
2.2 Usage Data
When you use our website or mobile application:
- IP address
- Browser type and version
- Device type, operating system, and device identifiers
- Pages visited, time spent, and interaction data
- Mobile app usage data (screens visited, features used, session duration)
2.3 Technical Synchronisation Data (Mobile App)
When your organisation uses the Smart Maintenance Task Manager application, the mobile app collects:
- Task execution data (completions, timestamps, recorded values)
- Photo and image files captured during task execution
- Device push notification token (for task notifications)
2.4 Communication Data
When you contact us by email or form: message content and attachments, email headers and metadata.
3. How We Use Your Personal Data
| Purpose | Legal Basis (PDPA) |
|---|---|
| To respond to demo requests and inquiries | Consent / Contract |
| To provide and operate the Services | Contract |
| To process account registrations | Contract |
| To send product updates and newsletters (if opted in) | Consent |
| To improve the website and mobile app | Legitimate interest |
| To detect and prevent fraud and security incidents | Legal obligation / Legitimate interest |
| To comply with legal and regulatory obligations | Legal obligation |
| To send transactional and system notifications | Contract |
We do not use your personal data for automated decision-making or profiling in ways that would significantly affect you.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. See our Cookie Policy for the full list.
Necessary Cookies (always active)
Required for the website to function. Cannot be disabled — session cookies, security cookies, cookie consent preference storage.
Analytics Cookies (require consent)
Google Analytics 4 — collects anonymous usage statistics to help us understand how visitors use our website. Data retention: 14 months.
Marketing Cookies (require consent)
We do not currently use marketing cookies. This will be updated if advertising tools are added.
You can manage your cookie preferences at any time using our cookie consent tool. Click Cookie Settings in the footer.
5. Disclosure of Personal Data
We do not sell your personal data to third parties.
We may share your personal data with:
5.1 Service Providers
Third-party vendors who process data on our behalf under data processing agreements:
- Cloud hosting provider (for application hosting)
- Google Analytics (usage analytics)
- CookieHub (cookie consent management)
- Postmark / email delivery provider (transactional emails)
- Beehiiv (newsletter platform — only for opted-in subscribers)
5.2 Legal Requirements
We may disclose personal data when required by Singapore law, court orders, or requests from government authorities.
5.3 Business Transfers
If Pegotec is acquired or merged, personal data may transfer as part of that transaction. You will be notified via email or website notice.
6. Transfers Outside Singapore
Our services may involve storing or processing data outside Singapore (e.g., on cloud servers in the US, EU, or Southeast Asia). When we transfer personal data outside Singapore, we take steps to ensure equivalent protection, including entering into data transfer agreements with the recipient.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Website inquiry data | 2 years from last contact |
| Customer account data | Duration of contract + 3 years |
| Task and maintenance records | Duration of contract + 5 years (or as required by law) |
| Analytics data | 14 months (GA4 default) |
| Backup copies | 90 days after deletion |
8. Security
We implement appropriate technical and organisational measures to protect your personal data:
- HTTPS/TLS encryption for all data in transit
- Encryption of sensitive data at rest
- Access controls and authentication for all systems
- Regular security testing
- Employee data protection training
Data Breach Notification: In the event of a data breach likely to result in significant harm, we will notify the Personal Data Protection Commission (PDPC) and affected individuals within 3 calendar days of discovery, as required under the PDPA.
9. Your Rights Under the PDPA
9.1 Right to Access
You may request a copy of the personal data we hold about you and information about how it is used.
9.2 Right to Correction
You may request that we correct any inaccurate or incomplete personal data.
9.3 Right to Withdrawal of Consent
Where we process data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
9.4 Right to Data Portability
You may request your personal data in a structured, commonly used, machine-readable format.
9.5 Right to Erasure
You may request deletion of your personal data, subject to legal retention requirements.
To exercise any of these rights: Email privacy@sm-tm.app with your name, email address, and a description of your request. We will respond within 30 calendar days.
10. Marketing Communications
We will only send you marketing emails if you have opted in. You may opt out at any time by clicking "Unsubscribe" in any marketing email or emailing privacy@sm-tm.app.
We comply with Singapore's Do Not Call (DNC) Registry and will not contact you by phone or SMS for marketing purposes without your express consent.
11. Children's Privacy
Our Services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
12. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to read their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered users by email.
14. Contact Us
Data Protection Officer
Pegotec Pte. Ltd. (UEN: 201716658D)
160 Robinson Road, #14-04 SBF Centre, 068914 Singapore
Email: privacy@sm-tm.app
Personal Data Protection Commission (PDPC) Singapore
If you are unsatisfied with our response, you may lodge a complaint at www.pdpc.gov.sg